Buying a mobility scooter can be a confusing experience with so many different makes and models to choose from with lots of different shapes and sizes. There is a growing debate as to whether mobility scooters and powered wheelchairs should be sold directly on online. The advantage of buying online is that the cost of the product is often less expensive with many online suppliers making very small margins. The big dis-advantage (which often becomes apparent after you have received the product) is that most of the time there is little or no back up service or after sales support. The fact that an online supplier could be based anywhere in the country leads itself to the obvious conclusion that if they are only making £50 -£100 profit on a product bought about by cut throat discounting they are not going to be travelling 100’s of miles to come to repair your scooter. To cover themselves legally they tell you to box it up and ship it back to them knowing full well that an elderly and vulnerable customer would not be able to do that. The other end of the spectrum are Mobility retailers.
The advantage of a shop is that you can try the product out before you buy and you have the back up service and support for an ongoing period. The big disadvantage of course is cost, they will often be selling at RRP mainly because they have shop rents, rates, staff and everything else to pay for. So looking at the market Total Mobility have set their business up to give you the best of everything. Having been established since 2000 and grown substantially year on year we feel we have the mix just right. Firstly we are able to offer National coverage, we have sales agents and engineers close by where-ever you are. Our pricing is set at a much lower level than a retail outlet but a little higher than an online internet supplier to ensure we have enough profit in the job to look after you going forward should any problems arise. We also carry out a free home visit and full assessment to make sure that you buy the correct mobility scooter or Powerchair for your needs. We cover all things such as access to your home, making sure the product has somewhere safe it can be stored and charged and making sure that you are comfortable on the product and confident using it.
Holidayers.com have some great information about disabled travel, have a look at their Disabled holidays page https://www.holidayers.com/disabled-holidays/
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